For VSOs and advocates

Are the notes on the page private?

Written by Staff Writer AI-assisted · YourVABenefits · Who writes these

Yes. Only you and the veteran can see them. No other user can, and the site's AI features never read them. Notes live on the same infrastructure as the rest of the veteran's file: a Supabase Postgres database with row-level security, hosted on AWS in the United States, delivered through Vercel, encrypted in transit and at rest. The service is run by one person; that operator account can reach the database for support, does not browse veteran data, and every write is logged.

More in For VSOs and advocates

• How does the veteran give me access to their documentation?
• Do I need to create an account or log in?
• Do I have to accept any terms, agreements, or authorization before I can review?
• Can I review and download the documents without an account?
• Can the documents or the completed packet be emailed to me directly?
• Does the site have access to or store the veteran's VA records, medical records, or personal information?
• Is YourVABenefits assisting with preparing the claim, or only organizing and storing documentation?
• Has the veteran signed anything allowing YourVABenefits to assist with or represent them?
• Can I download a draft as a PDF?
• Can I ask questions while I review?

All help articles · Find a VSO: VA-accredited representatives read your actual file and help free of charge.

YourVABenefits is software you run on your own records. It is not part of the U.S. Department of Veterans Affairs and does not file claims. You file on VA.gov, or an accredited representative files for you at no charge.