For VSOs and advocates

Does the site have access to or store the veteran's VA records, medical records, or personal information?

Written by Staff Writer AI-assisted · YourVABenefits · Who writes these

It has no connection to VA.gov and cannot pull anything from it. It stores only what the veteran uploads. Social Security numbers are stripped before anything is stored or analyzed, and identifiers like DoD ID, service number, and date of birth are masked from service records. For record files, the veteran chooses whether you can view them in your browser or also download them; everything else on the review page is view only. The veteran can remove any record at any time. Privacy policy at yourvabenefits.com/privacy, terms at yourvabenefits.com/terms.

More in For VSOs and advocates

• How does the veteran give me access to their documentation?
• Do I need to create an account or log in?
• Do I have to accept any terms, agreements, or authorization before I can review?
• Can I review and download the documents without an account?
• Can the documents or the completed packet be emailed to me directly?
• Are the notes on the page private?
• Is YourVABenefits assisting with preparing the claim, or only organizing and storing documentation?
• Has the veteran signed anything allowing YourVABenefits to assist with or represent them?
• Can I download a draft as a PDF?
• Can I ask questions while I review?

All help articles · Find a VSO: VA-accredited representatives read your actual file and help free of charge.

YourVABenefits is software you run on your own records. It is not part of the U.S. Department of Veterans Affairs and does not file claims. You file on VA.gov, or an accredited representative files for you at no charge.