For VSOs and advocates

Can I ask questions while I review?

Written by Staff Writer AI-assisted · YourVABenefits · Who writes these

Yes. The Benefits Agent on the review page speaks to you as an advocate, with the packet in view: what it still needs, whether the nexus evidence meets the standard, how to send a note, how to submit. It never sees more of the veteran than the page shows.

More in For VSOs and advocates

• How does the veteran give me access to their documentation?
• Do I need to create an account or log in?
• Do I have to accept any terms, agreements, or authorization before I can review?
• Can I review and download the documents without an account?
• Can the documents or the completed packet be emailed to me directly?
• Are the notes on the page private?
• Does the site have access to or store the veteran's VA records, medical records, or personal information?
• Is YourVABenefits assisting with preparing the claim, or only organizing and storing documentation?
• Has the veteran signed anything allowing YourVABenefits to assist with or represent them?
• Can I download a draft as a PDF?

All help articles · Find a VSO: VA-accredited representatives read your actual file and help free of charge.

YourVABenefits is software you run on your own records. It is not part of the U.S. Department of Veterans Affairs and does not file claims. You file on VA.gov, or an accredited representative files for you at no charge.